Established in 2010, Tailor Maid Home Care is a family led business which prides itself on delivering first-class care at Home in East Renfrewshire and Glasgow. Sisters, Shirley Dickson who is a registered nurse with 25 years experience in Intensive Care in Glasgow Hospitals and Jennifer Woods an Accountancy Graduate with many years experience in Finance and Audit felt there was a niche in the market to deliver excellent care having experienced care for their own relatives.
Care packages are tailored to individuals needs and personalised to provide a high quality and trusted service. Regulated by the Care Inspectorate, Tailor Maid’s dedication has been awarded with an “Excellent “grading for its care and support over the past few years with glowing feedback from their clients. Directors Shirley Dickson and Jennifer Woods credit the hard work to their dedicated team of staff whom they personally recruit. The sisters operate a Mum’s test rule- they only recruit staff that they feel would be good enough to look after their own elderly parents.
Providing ongoing support and training for all staff is crucial to their success. Dementia and Alzheimer’s are a focus for their training and staff are trained through the University of Stirling’s “Best Practice in Dementia” course which has been very successful in raising their awareness to support all clients who live with dementia. The sisters are rightly proud that their company is the only Home Care Provider in East Renfrewshire who utilises this resource- it’s very reassuring for their clients too.
Tailor Maid success has been recognised in the last four years by East Renfrewshire Chamber of Commerce Annual Awards. They have won Most Promising New Business in 2013, Family Business of the Year in 2014 and 2017 and Outstanding Performing Business in 2015. In 2017 they were also a Finalist for the Scottish Care Home Care Provider for the year and the ladies celebrated with their staff at the glitzy awards ceremony in June 2017. Service users, staff and Management team filmed for the awards to demonstrate what good care is.
The sisters’ families are all very involved in the business so winning Awards for Family Business was very rewarding. Shirley’s daughter has commenced a career in Nursing and both have sons studying business degrees in Glasgow and so hope that future generations will continue the Tailor Maid business. Shirley’s husband created a bespoke Tailor Maid database which produces all their rotas delivering 750 hours of care per week and produces all payroll and invoicing too.
The business has grown steadily over the past 7 years since operating from Jennifer’s home to now having a workforce of 35 employed locally to deliver their packages of care. Their turnover has increased to a healthy £650k pa. The Directors have never lost their personal touch which is crucial to their success- they still personally meet all their clients so that they ensure expansion does not jeopardise their personal service.
The sisters treasure the advice, support and mentoring from the Business Enterprise Mentoring scheme over the years, which supported launching them on their route to expansion. Commenting on recent successes said: “It’s about bringing compassion and care together under one roof and our grades and awards show that we are achieving that”.
One of latest client testimonies noted, “I always felt everyone at TMHC really cared about the services they provided and took great pride in making sure my mum’s needs were met which was such a refreshing experience having used other Home Care providers in the past.”
