In a year that has seen unprecedented challenges for all businesses PD Ports, one of the UK’s major port groups, is still just as passionate about offering exceptional customer service no matter the situation that presents itself.
The recent challenges posed to businesses and the economy as a result of the COVID-19 outbreak are not to be underestimated. However, as a key piece of UK infrastructure, PD Ports has continued to run operations throughout the pandemic allowing vital supplies of food, construction materials and medical supplies to be transported to their end destinations around the UK.
With over 25 vessel calls per week arriving at Teesport, shippers have been able to move cargo seamlessly from A to B. Additionally, with the help of a dedicated port-side rail terminal, the Port has been able to provide logistics solutions to many customers across the UK, allowing them to move cargo quickly and efficiently.
Offering more direct daily rail connections to and from Scotland than any other port in the North, Teesport is in a prime position to connect England and Scotland, and has been doing so effectively since the launch of its dedicated Scotland service in 2015.
Throughout its history, PD Ports has earned a reputation as a reliable, safe pair of hands – a business that will always be there when needed and one which will work tirelessly to get the job done whilst always going the extra mile for its customers.
This did not stop when the COVID-19 pandemic hit. Instead, PD Ports adapted its service offering to suit customer demand, adding additional services where necessary to support the flow of goods to its customers.
Working in close partnership with DB Cargo, flexible rail services have enabled customers to cope with peaks and troughs in demand throughout the multiple stages of the COVID-19 pandemic.
As demand for e-commerce increases due to prolonged lockdowns, more and more companies are making the transition from road to rail, resulting in savings on both efficiencies and costs.
On average, when replacing road haulage for a Teesport to Scotland rail service, around 6,000 heavy goods vehicles are removed from the road, reducing congestion and saving approximately 2.3 million road miles, providing a reduction in CO2 of 2,975 tonnes.
Frans Calje, PD Ports’ CEO said, “We continue to expand and strengthen our rail freight offering as it provides vital UK connections for our customers and delivers environmental and cost saving benefits.
“Our partnerships with businesses such as DB Cargo, ECS Containers and P&O Ferries have laid the foundation for us to integrate our services, allowing us to offer faster and more frequent transit between Scotland and the continent to benefit our customers.
“Customer care is the lifeblood of our business and is embedded in every department, location and function across the UK. As a business, we acknowledge that without our customers we wouldn’t operate. That is why we do everything within our power to help them be successful, and to support their future growth.”